Privacy Policy

LineRayl ("Linerayl," "we," "us," or "our") operates the Linerayl platform, an AI-powered document processing service for the freight and logistics industry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We are committed to protecting your privacy and are working toward SOC 2 Type II and ISO 27001 certification. We also design our practices to comply with the General Data Protection Regulation (GDPR) and applicable U.S. privacy laws.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Name and email address
• Password (stored in hashed form only)
• Company name and role (if provided)
• Billing information (processed securely by Stripe; we do not store full payment card details)

1.2 Document Data

When you upload documents for processing, we collect:

• The uploaded document files (e.g., bills of lading / BOLs)
• Data extracted from those documents by our AI system
• Any corrections or annotations you make to extracted data

1.3 Usage Data

We automatically collect certain information when you use our service:

• IP address, browser type, and operating system
• Pages visited, features used, and time spent on the platform
• Device identifiers and general location data
• Error logs and performance data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our document processing service
• Process your uploaded documents using AI and return structured data to you
• Manage your account, subscriptions, and billing
• Communicate with you about your account, updates, and support requests
• Monitor and analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

We do not use your uploaded documents or extracted data to train AI models. Your document data is processed solely to provide the service to you.

3. AI Processing & Sub-Processors

Our service uses large language models (LLMs) to extract and structure data from your documents. Document content is sent to these AI providers strictly for real-time processing and is not retained by them for model training.

Our current AI sub-processors include:

• Anthropic (Claude) — document data extraction and structuring. Subject to Anthropic's Privacy Policy.

We may change or add AI providers over time. We will update this policy accordingly and ensure all sub-processors meet our data protection standards.

4. Third-Party Services

We use the following third-party services to operate our platform:

• Stripe — payment processing. Stripe collects and processes payment information under its own privacy policy. See Stripe's Privacy Policy.
• Infrastructure Providers — we host our application and store data using reputable cloud infrastructure providers. Data is stored in secure, access-controlled environments.

5. Data Storage & Security

We implement industry-standard technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Secure, access-controlled infrastructure environments

We are actively pursuing SOC 2 Type II and ISO 27001 certifications to formally validate our security practices.

6. Data Retention

Uploaded documents and extracted data are retained for 24 hours, then automatically deleted from our systems. Uploaded documents are accessible only to the account that submitted them.

Account information is retained for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where retention is required by law (e.g., billing records for tax purposes).

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your personal data
• Portability — request your data in a structured, machine-readable format
• Restriction — request that we limit processing of your data
• Objection — object to processing of your data for certain purposes
• Withdraw Consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at info@forsythautomation.com. We will respond within 30 days.

8. International Data Transfers

Our services are operated in the United States. If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with data transfer restrictions, please be aware that your data may be transferred to and processed in the United States.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and equivalent data protection measures as required by applicable law.

9. Cookies & Tracking

We use essential cookies to operate our service (e.g., authentication tokens and session management). We may also use analytics cookies to understand how our platform is used.

You can control cookie settings through your browser. Disabling essential cookies may prevent you from using certain features of our service.

10. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" above. For significant changes, we will also notify you via email.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: